Frequently Asked Questions

Choose an eligible coffee, select whole beans or an available grind, and choose your delivery frequency. Your payment method is charged automatically for each recurring order, and your coffee is roasted and despatched according to our regular schedule.

We will send a reminder email two days before each order is processed. Available products, frequencies and delivery regions are shown when you subscribe. Existing subscriptions can be managed through the Subscription Portal.

Discover a rotating selection of certified organic single-producer coffees, with free standard shipping within Australia. Choose your delivery frequency and skip, pause, reschedule or cancel online.

The price per delivery is shown above. Microlot prices vary when purchased individually, so this subscription does not promise a fixed percentage saving.

Yes. Before your next order is processed, use the Subscription Portal to change your coffee, quantity, grind or delivery frequency; skip an upcoming delivery; pause your subscription; or bring forward or delay your next order.

Your reminder email also includes a Manage Subscription link. Once an order has been processed, we cannot guarantee changes.

Yes. Update these details through the Subscription Portal before your next order is processed.

Changing the address in your general customer account may not update an active subscription, so confirm the delivery details within the subscription itself.

Yes. You can cancel through the Subscription Portal at any time before your next order is processed.

Cancellation stops future recurring orders but does not cancel an order that has already been processed or entered fulfilment.

Individual seasonal coffees are not offered as ongoing subscriptions because they are available in limited quantities. Instead, our rotating Single Producer subscription features different coffees as new harvests and limited lots become available.

We aim to send a new coffee with each delivery, although weekly subscribers may occasionally receive the same coffee twice before the next release becomes available.

Yes. Sign in to the Subscription Portal, select Browse All and add any eligible products to your upcoming delivery. These products are charged once and are not added to future recurring orders.

If the order has already been processed, contact us as soon as possible and we will help where we can.

Gift subscriptions are available as fixed-term or prepaid purchases, so the recipient is not charged. Available gift formats and customisation options are shown when purchasing.

International subscriptions are available where supported by our checkout and subscription platform. Shipping costs, delivery timeframes and import requirements vary by destination and are displayed when you enter the delivery address.

Gift recipients and international subscribers can manage eligible settings through the Subscription Portal.

Open the Subscription Portal and use the email address entered when the subscription was created. Request a new login link or password reset if required.

If your email is not recognised, contact us with your name, delivery address and a recent order number so we can locate the subscription.